Returns & Refunds

We want you to shop with confidence at Collector Dad. If there is an issue with your order, please contact us as soon as possible so we can review it and help find a solution.

Damaged or Incorrect Items

If you receive an item that is incorrect or arrives damaged, please contact us with your order details and clear photos where possible. We will review the issue and work with you to resolve it.

Change of Mind Returns

If you would like to return an item due to a change of mind, please contact us before sending anything back. Returned items must be in the same condition they were sent in.

Non-Returnable Items

For hygiene, collector and condition-sensitive reasons, some items may not be eligible for return once opened or used. This is especially important for sealed products that have been opened after delivery.

Refunds

Where a refund is approved, it will be processed back to the original payment method. Timing can vary depending on the payment provider.

Contact Before Returning

Please contact us first before returning any order so we can advise on the next steps.